We almost always are ship orders via the U.S. Postal Service.
If you need your order delivered overnight and have a business account with FedEx or some other courier service that you would like the shipment billed to, please give us the account info (courier, account number, name & address on account) along with a request to ship it "next day delivery." Here is where you'd make that request: Once you go to check out with your shopping cart, Step #5 ("Order Confirmation) includes a box entitled "Order Instructions/Comments (Optional)." That is where you can enter your request for special shipping.
Until our accountants find out we're offering this, we are providing free shipping on all orders sent to an address with a U.S. Zip Code (including U.S. territories).
Orders outside the continental United States are shipped via the U.S. Postal Service, Air Mail. If you would like to speed delivery by having us use your business account with a courier service (FedEx, Airborne, etc.) that you would like the shipment billed to, please give us the account info (courier, account number, name & address on account) along with a request to ship it via that courier service. Here is where you'd make that request: Once you go to check out with your shopping cart, Step #5 ("Order Confirmation) includes a box entitled "Order Instructions/Comments (Optional)." That is where you can enter your request for special shipping.
Non-U.S. Orders: The shipping & handling charge will be displayed in your shopping cart prior to your approving the final order, when you get to "Step 4: Shipping Method."
How Long Will It Take For Your Order To Arrive?
Usually we are able to ship an order within 2 business days.
After they leave our office, U.S. orders usually are delivered within 3 to 7 business days.
Non-U.S. orders usually arrive within 7 to 10 business days. Both you and we are at the mercy of our respective Post Offices. Most of the time, you'll be astonished to have your package arrive barely a week after you ordered it.
We specialize in products for radio, audio and voiceover professionals. Most of those products are in a digital form that easily can be copied (e.g., CDs, DVDs) and therefore are prone to piracy by people who are much less scrupulous than you are. Piracy hurts us and also hurts our genuine customers.
Additionally, with an information product the value is received when the product is consumed (i.e., listened to, read, viewed, etc.).
Given the above circumstances, we are not able to provide a "try it and return it if you don't like it" policy. Yes, we know that's what Nordstrom's and Zappos does. But our business is very different.
Zappos, for example, wants you to buy a bunch of stuff and return whatever you don't like. Being a billion dollar business, they can afford to do that.
We, on the other hand, sincerely want you to buy only the things that you know you want. That's why we describe each product in detail and, when possible, include an audio or video sample. Please read the descriptions and listen to or view the samples. We want you to make an informed purchase, and we definitely don't want you to be disappointed.
All of the above explains why we do not accept returned products.
If, of course, we send you a product that is defective, we shall replace it immediately and at our cost. It's very, very rare that we ship a defective product. But once in a blue moon someone is unlucky enough to get a CD or DVD that is blank or that skips. We know how annoying that is to a customer, and when it happens we make Fixing The Customer's Problem our #1 priority.